Updating Case Status
Updating the Status of a Case:
Step 1: You can update the status of a case by logging into your ServiCase carrier account using the Login button in the top right-hand corner of the screen.
Step 2: The landing screen once you are logged in is the Home screen. If you would ever like to return to this screen, just click Home on the left panel navigation.
Step 3: Click on the blue
Case ID to view the details of the case.
Step 4: Select the correct service tab for which you want to change the status.
Step 5: Click on the
Service Status dropdown in the Service section of the case.
Step 6: Select the desired status and click on
Save.
Step 7: The status of the service will be updated.